Responsible Gambling Policy
We take safer gambling seriously and are committed to helping you keep play controlled and enjoyable. Our approach focuses on clear tools, active account controls and easy access to support so you can manage time and spend. If you ever feel gambling is becoming a problem, we encourage you to use the tools below or contact professional services right away.
Player protection principles
We promote responsible play by making controls available on every account and by training our support team to respond quickly to customer concerns. We aim to be clear about limits, how to use them and what happens when limits are reached. We will never pressure you to play and we respect any decision to take a break or self-exclude.
Activity-control tools
You can manage your account through simple controls in your profile. Available options include deposit limits, loss limits, session time limits and temporary cool-offs. Tools are active immediately and can be adjusted from your account settings or by contacting support.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits apply to all payment activity and take effect straight away. If you request an increase we will apply a 24-hour cooling-off period before any higher limit becomes active.
Loss limits
Loss limits cap the amount you can lose over a chosen period. Choose a level that suits your budget and review it regularly. Loss limits are enforced automatically and are designed to prevent chasing losses.
Time limits and session controls
Use session limits to manage how long you play in one sitting. You can also set reminders and opt for automatic log-out after a set time. If you need a short break, use the cool-off option for 24 hours up to six months.
Self-exclusion
If you need a longer break, self-exclusion blocks access to your account for a set period - from six months to permanent exclusion. During self-exclusion we will close your account and stop marketing contact. You can also register with GamStop for UK-wide self-exclusion from participating operators.
Signs of problematic behaviour
- Spending more than planned or chasing losses
- Long or frequent sessions despite negative consequences
- Neglecting work, family or bills because of play
- Hiding activity or using multiple accounts
Tips for staying in control
- Set and stick to deposit and loss limits
- Schedule play times and use session reminders
- Only gamble with money you can afford to lose
- Take regular breaks and avoid gambling when upset or stressed
Professional help and support organisations
If you need expert advice or immediate help contact recognised UK services such as GambleAware, GamCare or the National Gambling Helpline on 0808 802 0133. For self-exclusion across multiple operators use GamStop. If you prefer online support, consider Gambling Therapy for international resources. Our support team can help you access these services and implement any account restrictions you request.