Support is available to help with questions, account-related enquiries, technical concerns or general feedback. Our authorised team works within the organisation to resolve issues promptly and will do us the favour of guiding you through verification, payments or game queries. Contact channels include live chat, email and phone; we also maintain a help centre with FAQs and guides for quick self-service. Priority assistance for VIP players is available. We aim to respond promptly and keep you informed at every stage.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat, email and priority help for account issues |
| General enquiries | [email protected] - corporate and verification enquiries |
| Affiliate enquiries | [email protected] - partnerships and promo requests |
| Phone | +44 20 7946 0321 - available during support hours |
| Working hours | Mon-Fri, 09:00-18:00 GMT |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any matter that requires explanations or documents. Please email [email protected] with a clear subject line and include your full name, account ID and current contact details. Providing precise information helps us process requests faster and avoids unnecessary delays in verification or support responses.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. For simple account, payment or bonus questions you can expect a reply within 24 hours; live chat is usually immediate. Complex issues - such as KYC, investigations or payment disputes - may take longer depending on their nature and required checks. We will keep you updated throughout the process.
Feedback
We value your feedback, please share any suggestions, ideas or issues to help us improve the site. Every message is reviewed by our team and used to refine features, promotions and usability. Send your thoughts via Live Chat or email and we’ll consider them for future updates. Your input helps us make the site clearer and more enjoyable.