Hadesbet Casino Terms and Conditions

This page sets out the rules that govern use of our platform and explains the relationship between you and us. It describes account responsibilities, eligibility, acceptable use, how bonuses and promotions operate in general, and the process for deposits, withdrawals and disputes. By using our services you agree to these terms in addition to any specific promotional terms shown in the cashier or on promotion pages.

Account responsibilities

You are responsible for maintaining accurate account information and for keeping your login details secure. Only one account is permitted per person unless we agree otherwise. We may request identity and address verification at any time and before any withdrawal. If we reasonably suspect fraud, money laundering or other prohibited activity, we may suspend, restrict or close your account and withhold funds pending investigation.

Eligibility requirements

To open and use an account you must meet the minimum legal age for gambling where you are resident and must not be excluded under any applicable self-exclusion scheme. We may refuse or restrict access if local law or our policies do not permit your participation. By registering you confirm you are eligible and that the information you provide is true and complete.

Acceptable platform use

Use of the platform must be lawful and honest. The following activities are prohibited - using bots or scripts, collusion, chargeback abuse, sharing accounts, impersonation, or attempting to gain an unfair advantage. You must not attempt to circumvent limits, exploit bonus conditions or manipulate game behaviour. Breaches of acceptable use may lead to sanctions including forfeiture of winnings and account closure.

General bonus and promotion rules

Bonuses and promotions are subject to specific terms displayed at the time of the offer and to these general rules. Promotional offers may carry wagering requirements, maximum bet limits while a bonus is active, game weightings and expiry periods. Only one main bonus may be active at a time unless stated otherwise. We reserve the right to withhold, reclaim or cancel bonuses and related winnings where we suspect abuse or error.

Deposits and withdrawals

All payments are processed in accordance with the options shown in the cashier. Minimum and maximum amounts, processing methods and any applicable limits are displayed in your account. We do not control fees charged by third-party payment providers.

Verification and holds

Withdrawals may be subject to identity, address and source of funds checks. We may place temporary holds on withdrawals while verification is completed. We will process cleared withdrawals in line with the chosen method and any applicable limits shown in your account.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will acknowledge and investigate promptly and aim to resolve matters fairly. If you remain dissatisfied you may escalate the matter to our compliance team. We will provide details of further escalation or independent dispute resolution options where available and appropriate.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or to your registered contact details where reasonably practicable. Continued use of the service after updates constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.

For questions or complaints contact [email protected].