Privacy Statement

This Privacy Policy explains how we collect, use and protect your personal information when you use our services. We take your privacy seriously and aim to be clear about the data we hold, why we need it and how you can manage your information. The policy describes the types of data we collect, how we process it and your rights under applicable data protection law in the United Kingdom.

Types of data we collect

We collect a range of information to operate accounts securely, process payments and provide our services. This includes personal data you give us directly, technical data from your devices and transactional records of your activity.

Personal data

Personal data means information that identifies you. This typically includes your name, email address, telephone number, date of birth, postal address and government-issued ID where required for verification. We also store account credentials and any correspondence you send to our support team.

Technical data

Technical data covers device and connection information such as IP address, browser type and version, device identifiers, operating system, language settings and geolocation where necessary to confirm eligibility. We may also collect usage data like pages visited, session times and error logs to help maintain the service.

Transactional data

Transactional data includes deposits, withdrawals, payment method details, transaction timestamps and game or betting activity linked to your account. We keep payment records to comply with financial controls and to resolve disputes.

How we use your information

We use data to set up and manage accounts, verify identity, process payments, prevent fraud, meet legal obligations and provide customer support. We also use aggregated or anonymised data for service improvements and to maintain system security. We will only use your personal data where we have a lawful basis to do so.

Data protection practices

We store data securely and limit access to authorised staff and third-party providers who perform services on our behalf. We use industry-standard technical and organisational measures to protect data in transit and at rest. Access to sensitive account functions requires appropriate verification to reduce the risk of unauthorised activity.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember preferences, analyse usage and deliver relevant content. You can control cookie settings through your browser or our cookie banner. Some features may be limited if you disable essential cookies.

Your rights

You have rights to access, correct and in certain circumstances delete your personal data, and to restrict or object to some processing. You may also request a copy of the information we hold about you in a commonly used format. To exercise these rights please contact us using the details below. We will respond in line with applicable UK data protection requirements.

Access, correction and deletion

To request access, correction or deletion of your data, contact our privacy team. We may need to verify your identity before processing requests. Some information may be retained where required for legal, regulatory or legitimate business purposes, such as fraud prevention and financial record keeping.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention services and other service providers who act on our behalf. We may also disclose data where required by law, to protect legal rights or to respond to requests from law enforcement. We require third parties to handle your data securely and only for specified purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will notify account holders by email or via the site. The current policy date is shown on the site.

For privacy requests or enquiries please contact [email protected].